📝 Order Confirmation

Customers must provide accurate information including name, phone number, and complete delivery address while placing an order. Aroggo will not be responsible for delivery failure caused by incorrect or incomplete information.

💊 Prescription Requirement

Certain medicines listed on MediPlus-BD require a valid doctor's prescription. For such orders, customers must upload a clear copy of the prescription at checkout. Orders with missing, unclear, or invalid prescriptions may be delayed, rejected, or partially fulfilled at the discretion of our pharmacist team.

🧪 Medicine Authenticity

All medicines and health products sold on MediPlus-BD are sourced from licensed manufacturers and distributors. We do not sell expired, counterfeit, or unregistered medicine. Customers are encouraged to check the batch number and expiry date on the packaging upon delivery.

🚚 Delivery Charges

Delivery charges may vary depending on the product type and delivery location. The applicable delivery charge will be added to the total order amount.

🔍 Product Receiving

Customers are requested to check the product (including expiry date and packaging condition) carefully at the time of delivery. Any issue should be reported immediately after receiving the product.

📦 Return Policy

Due to safety and health regulations, medicines generally cannot be returned once delivered, except in cases of damage, incorrect item, or expired product delivered by mistake. Non-medicine items (fitness equipment, supplements, healthy food) follow our standard return policy. See our Return & Refund Policy for details.

💳 Payment Terms

We provide convenient payment options including Cash on Delivery. Customers must complete payment according to the selected payment method.

🔒 Website Usage

Users must use our website responsibly and must not attempt any activity that may harm the website, services, or other users. Attempting to order prescription medicine without a valid prescription is strictly prohibited.