💊 Medicine — Non-Returnable (General Rule)

For health and safety reasons, medicines, supplements, and other consumable health products cannot be returned once delivered and accepted, except in the following cases:

• The product delivered is damaged, broken, or leaking.
• The wrong product/medicine was delivered.
• The product's expiry date has already passed at the time of delivery.
• The packaging/seal was already opened or tampered with before delivery.

🏋️ Non-Medicine Products (Fitness Equipment, Devices)

Fitness equipment, medical devices, and similar non-consumable items may be returned within 7 days of delivery if unused, undamaged, and in original packaging.

🔍 Product Checking at Delivery

Customers are requested to check the product — including expiry date, batch number, and packaging condition — carefully while the delivery person is present, before accepting delivery.

⏰ Return Time Limit

Any return request or complaint regarding medicine must be raised immediately during delivery inspection. Once the delivery person leaves and the package is accepted, returns or complaints for medicine items may not be accepted, except for the valid cases mentioned above.

💰 Refund Process

Approved refunds are processed either as a replacement product or a refund to the original payment method / Cash on Delivery adjustment, within a reasonable time after verification.

⚠️ Important Notes

Products must be returned in their original packaging where applicable. Items that are used, damaged by the customer, or missing original packaging may not qualify for return. This policy exists to ensure medicine safety for all customers.